I never thought I would get to a point in my life where all I wanted to do was to “simplify it”. Like it or not, I guess I am there. I am not saying I am “old”, I just remember a time when “Spam” stayed in a can and when viruses were something you could avoid if you washed your hands frequently. Now, both of those words arouse thoughts of annoyances in my busy day.
Source: The Critical Ingredients for Great Customer Service